Terms of Service

Introduction

Welcome to www.johnwhiteshoes.com. These terms and conditions apply to the use of this website and the purchase of goods from John White (Northampton) Ltd. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Definitions and Interpretation

In these terms and conditions, references to "we", "us", and "our" refer to John White (Northampton) Ltd. References to "you" and "your" refer to the user of this website or purchaser of our products.

Registration

1. To order from us, you need to have an account with us. During registration, you will provide a valid email address as a username and create your own password.

2. You are responsible for maintaining the confidentiality of your account and password. You are responsible for all activities that occur under your account.

3. Should you believe that your account has been compromised, please contact us immediately. We will not be held liable for any misuse of accounts not reported promptly.

Ordering and Pricing

1. All orders placed are subject to acceptance and product availability.

2. Product availability is listed on individual product descriptions. Should a product be unavailable after ordering, we will contact you with alternative options or provide an expected availability date.

3. We reserve the right to adjust prices, offers, products, and specifications of products without notice. If a pricing error occurs, we will inform you of the correct price and offer you the option to continue with the order at the correct price or cancel for a full refund.

4. All prices include VAT at the current UK rate.

Shipping and Delivery

1. UK shipping typically takes 2-3 days, delivered by DPD.

2. International shipping ranges between 4-14 days, depending on the destination.

3. We are not responsible for any delays caused by third-party carriers.

Returns and Refunds

1. Products purchased may be returned within 30 days of receipt for a full refund or exchange, provided they are in their original condition.

2. The cost of returning items is your responsibility unless the product is faulty or incorrect.

Promotional Codes

1. Promotional codes may be offered occasionally to select groups. Each code can only be used once per order.

2. Promotional codes cannot be used for out-of-stock items.

User Conduct

1. You agree not to use this site for illegal purposes and agree to use it in accordance with all applicable laws.

2. We reserve the right to terminate accounts engaged in illegal activities or violating these terms.

User Generated Content

If the website allows for user reviews, comments, or other types of user-generated content:

1. You are solely responsible for any content you post.

2. We reserve the right to remove or edit any content without notice.

Liability and Indemnity

1. We shall not be liable for any indirect or consequential loss.

2. You agree to indemnify us against any claims, losses, liabilities, damages, and expenses arising from any breach of these terms by you or any other liabilities arising from your use of this website.

Privacy and Security

Please refer to our Privacy Policy for information on how we handle and protect your data.

Changes to the Terms of Service

We reserve the right to change these terms and conditions at any time. Changes will be posted on the website. It is your responsibility to check for updates.

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with UK law. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Contact Details

John White (Northampton) Ltd, Westbury House, Unit F, Bury Close, Higham Business Park, Higham Ferrers, Northants, NN10 8HQ

T: 01933 410584 E: info@johnwhiteshoes.com