Delivery Policy

General Information: UK orders are sent on a tracked next-day service. We usually despatch within one working day, so most orders arrive within one to two working days. Orders placed at the weekend or on a bank holiday go out on the next working day.

Delivery Providers:

• For orders within England, Scotland, Wales, and Northern Ireland, we usually ship with Royal Mail.
• For orders destined outside the UK, we partner with DHL Worldwide Express. They provide full track and trace capabilities, along with express customs clearance facilities.

Delivery Times:

• UK: Usually one to two working days, free on orders over £25.
• EU: sent by DHL Express, usually delivered one to two working days after dispatch.
• Rest of the World: sent by DHL Express, usually delivered one to three working days after dispatch (USA one to two; Australia, New Zealand and South America around three). Note: delivery times may vary with the destination's remoteness and customs clearance.

Delivery Costs:

• UK:
  • Orders under £25: £2.99
  • Orders over £25: Free
• EU and Rest of the World: sent by DHL Express and charged at checkout at DHL's live rate for your country and parcel size.

Notifications: All customers will receive an email or SMS confirming the dispatch of their order. This confirmation includes online tracking information, allowing you to monitor the status of your delivery.

Missed Deliveries: If you are not available to receive your order, a re-delivery attempt will usually be made. If further attempts are unsuccessful, your order will be taken to a local depot. The specific process might vary based on your location.

Special Delivery Requests: Customers can specify special delivery instructions at the time of checkout. This includes requests like leaving a package with a neighbour or in a designated safe spot. While we endeavour to fulfil such requests, their execution depends on the feasibility and local delivery practices.

Delivery Issues: In the unlikely event that there's an issue with your delivery, such as damaged items or a lost package, please contact us immediately. Typically, we will resend a new pair once the original order is returned to us.

Customs & Taxes:

• EU: import duties and taxes on EU orders are paid by John White.
• Outside the UK and EU: import duties and taxes set by your country are not included in the price or the delivery charge. They are paid by the customer, and DHL may ask you to pay them before or on delivery.

Changes and Unforeseen Delays: Please note, the delivery timelines mentioned above are estimations and can be subject to change due to unforeseen circumstances. They should be used as a general guide.

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Thank you for choosing John White, and if you have any questions or require further clarification on our delivery policy, please don't hesitate to contact us.