Returns and Exchanges
At John White, we take great pride in delivering the finest quality products. If for any reason you’re not completely satisfied with your purchase from www.johnwhiteshoes.com, you may return your item within 30 days of receipt for an exchange or a refund, subject to the conditions below.

Christmas Returns
Anything bought from 12 November 2026 can be returned until 31 January 2027, on the same conditions as below.

Conditions for Returns

• Product Condition: Items must be returned in their original, unused condition and in the original packaging.
• Proof of Purchase: All returns must be accompanied by a receipt or proof of purchase.

Trying Shoes On
Please try your shoes on indoors, on a clean, soft surface, as you would in a shop. Shoes that have been worn outside cannot be resold.

Your Legal Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you, or someone you name, receive the goods, without giving any reason. Our returns policy above goes further than this and does not take it away.

• How to cancel: tell us clearly that you wish to cancel, by email to info@johnwhiteshoes.com or by post to the return address below. You can use the model cancellation form at the end of this policy, but you do not have to.
• Sending the goods back: return the goods to us within 14 days of telling us you are cancelling. For UK orders we provide a free returns label.
• Your refund: we will refund what you paid, including standard delivery, to your original payment method within 14 days of receiving the goods back, or of you showing us proof that you have sent them, whichever is sooner.
• Handling the goods: you are only liable for any loss in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning, meaning more than you could do in a shop. If shoes come back worn outside, we may reduce your refund by that loss in value, up to the full price.

None of this affects your legal rights if goods are faulty or not as described, under the Consumer Rights Act 2015.

How to Return an Item

Option 1: Easy Self-Service Returns (Recommended)
You can easily initiate your return online by logging into your account or visiting the following link: Return & Exchange

This is the quickest and most efficient way to request a return or exchange.

Option 2: Manual Returns Process
If you prefer not to use the self-service option, please follow the steps below:

1. Inform Us: Email or call us within 30 days of receiving your order to let us know you’d like to make a return.
2. Packing: Pack the product securely to avoid any damage in transit.
3. Include Details: Be sure to include your order number and contact details inside the parcel.
4. Return Shipping:

• UK Returns: Contact us to receive a prepaid returns label.
• International Returns: Please return the item to the address below. Note: We do not offer prepaid return labels for international orders, and return shipping costs will be your responsibility.

Return Address:
John White (Northampton) Ltd
Unit F, Bury Close
Higham Ferrers
Northamptonshire
United Kingdom
NN10 8HQ

Acknowledgment of Returns
Once we receive and inspect your return, you’ll receive an email confirmation letting you know the status of your return.

Refunds

• Processing Time: Refunds are typically processed within 1–2 working days once the return is approved.
• Refund Method: All refunds will be issued back to your original method of payment.

Exchanges

• Requesting an Exchange: If you’d like to exchange an item, please specify the new size or product you’d like.
• Stock Availability: Exchanges are subject to availability. If we don’t have the item you want, we’ll contact you to arrange an alternative.

Defective or Incorrect Items
If you’ve received a faulty or incorrect item, please contact our customer service team immediately. In these cases, we will cover the return shipping costs and arrange for a replacement or refund as quickly as possible.

For any other questions about returns or exchanges, feel free to reach out to our friendly customer service team. We’re here to help and ensure your experience with John White is nothing short of exceptional.

Model Cancellation Form
(Complete and return this form only if you wish to cancel your order.)
To: John White (Northampton) Ltd, Unit F, Bury Close, Higham Ferrers, Northamptonshire, NN10 8HQ, info@johnwhiteshoes.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______
Ordered on: ______   Received on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______