John White Inquiries

Thank you for your interest in John White, where craftsmanship meets timeless style. If you have questions, comments, or need further assistance, we invite you to reach out to us. Our dedicated team is here to help.


Are your shoes handmade?

Yes, our shoes are crafted using traditional shoemaking techniques, providing high-quality, durability, and a timeless finish.

Do you offer international shipping?

Absolutely! We ship our classic footwear globally. Shipping rates and delivery times may vary based on the destination.

How long will delivery take?

Delivery times may vary, check the shipping information on our website.

Can I return or exchange shoes I've purchased online?

Yes, we have a 30-day return policy. Shoes should be unworn and in their original condition. Please visit our Refund Policy section for detailed information.

How do I find the right size?

Utilise the sizing guide available on our website or contact customer service for assistance.

Do you offer bespoke or custom shoe services?

Currently, we focus on our classic range of footwear. We do not offer bespoke services, but we have a wide variety of sizes and styles to cater to most preferences.

How do I care for my shoes?

It's best to use suitable cleaners, conditioners, and polish to preserve the quality and extend the lifespan of your shoes. For a detailed guide on shoe care, see our blog which explains how to best care for your shoes.

What types of shoes does John White offer?

John White offers a range of classic men's footwear, including oxfords, loafers, brogues, and boots, crafted with meticulous attention to detail.

What are John White's hours?

Our operating hours are as follows:

  • Monday to Wednesday: 8:30 am – 5 pm
  • Thursday: 8:30 am – 5 pm
  • Friday: 8:30 am – 4 pm
  • Saturday & Sunday: Closed