Contact Us
We're here to help — typically respond within 24 hours.
Frequently Asked Questions
Do you offer international shipping?
Absolutely! We ship our classic footwear globally. Shipping rates and delivery times may vary based on the destination.
How long will delivery take?
Delivery times may vary, check the shipping information on our website.
Can I return or exchange shoes I've purchased online?
Yes, we have a 30-day return policy. Items must be returned in their original, unused condition and in the original packaging. You can easily initiate your return online by logging into your account or visiting the following: Return & Exchange.
How do I find the right size?
Utilise the sizing guide available on our website or contact customer service for assistance.
Do you offer bespoke or custom shoe services?
Currently, we focus on our classic range of footwear. We do not offer bespoke services, but we have a wide variety of sizes and styles to cater to most preferences.
How do I care for my shoes?
It's best to use suitable cleaners, conditioners, and polish to preserve the quality and extend the lifespan of your shoes. For a detailed guide on shoe care, see our blog which explains how to best care for your shoes.
What types of shoes does John White offer?
John White offers a range of classic men's footwear including Oxfords, loafers, brogues, and boots — designed with careful attention to fit, finish, and proportion.
What are John White's hours?
Our operating hours are as follows:
- Monday to Wednesday: 8:30 am – 5 pm
- Thursday: 8:30 am – 5 pm
- Friday: 8:30 am – 4 pm
- Saturday & Sunday: Closed
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