UK delivery is free on all orders. Orders are dispatched within 1 to 2 working days, and you will receive an email with tracking as soon as your shoes are on their way.

Yes. Express delivery is available at checkout, with next working day delivery on orders placed before 2pm.

Yes, we ship worldwide. Shipping costs are calculated and shown at checkout before you pay.

Get in touch as soon as possible through our contact page. If your order has not yet been dispatched, we will do our best to change or cancel it. If it has already left us, you can simply return it free of charge once it arrives.

Most customers take their usual UK size. Every product page has fit notes and a size guide just below the available sizes, and some styles are cut more generously than others, so it is worth a quick look before you order.

We make full UK sizes 6 to 13 only. If you normally wear a half size, the fit guide on each product page advises whether to go up or down for that style. And if the fit is not right, UK exchanges are free.

Exchange it for another size free of charge. Start the exchange through your account and we will dispatch the replacement as soon as we receive your return, subject to availability.

You have 30 days from delivery to return your shoes for a refund or exchange. They should be unworn, in their original box. Refunds go back to your original payment method.

UK returns are free using the prepaid label generated through your account. International returns are at your own cost and we recommend a tracked service.

Yes. Sale and Imperfect items can be returned or exchanged in exactly the same way as full-price items, including a full refund to your original payment method.

Refunds are processed within 1 to 2 working days of us receiving your return. Depending on your bank, it may take a further 3 to 5 days to appear on your statement.

Imperfect shoes are brand new and unworn, but carry a minor cosmetic blemish, such as a slight variation in colour or finish, or a small mark. The imperfection is cosmetic only and does not affect the fit, comfort or durability of the shoe, which is why they are offered at a reduced price. Blemishes vary from pair to pair, so we cannot specify the exact issue on each item. They come with the same free UK returns as everything else.

Our footwear uses premium leathers such as polished and tumbled grain calf and suede, with leather linings in most styles. The full specification for each shoe, including the upper, lining, insole and sole, is listed on its product page.

Brush after each wear to remove surface dirt. Every few wears, apply a colour-matched wax polish in small circular motions and buff to a shine. Store on cedar shoe trees to hold the shape, and let wet shoes dry naturally away from direct heat. Our polish and care products are available on the site.

John White was established in Northamptonshire in 1919, the historic home of British shoemaking. Today we are based in Higham Ferrers, Northamptonshire.