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Repair Service

John White is pleased to be able to offer you a repair service on the following collections…

When your Shoes / Boots are ready for their first repair please send them back to us for inspection to ensure a repair can be made.

If you would like us to advise you on whether a repair can be made please send photos of the shoes to info@johnwhiteshoes.com

Please send them to:

John White (Northampton) Ltd,
Westbury House, Unit F,
Bury Close, Higham Business Park,
Higham Ferrers, Northants,
NN10 8HQ

Along with the shoes please include your name, address and telephone number.

Once it has been established a repair can be made our office will contact you for payment.

The cost of a full re-sole, re-heel, new seat sock and upper re-finish is £60.60 this price covers return postage within the UK and VAT.

Upon receipt of your repair we would normally expect to return your repaired product to you within 15 working days.

Please note we cannot repair footwear which has been repaired previously by a third party.

If you are unsure and need further assistance please contact the office on 01933 410584, or email us via our contact page quoting “Repair” in the subject heading.